At The Mission Hospital, Durgapur we believe in the immortal saying of Swami Vivekananda- Service to man is service to God. We believe that each patient has the right to get best treatment and best attention from each member of The Mission Hospital family each time, every time.
 
Our passion for perfection has inspired us to document the usual hospital routine services and standard procedures for understanding of all patients, their family members, casual visitors and even each hospital staff for seamless functioning of each department, leading to world-class service to each patient as end product. 
 
 
REGISTRATION:
 
For initiating any medical treatment with OPD or Indoor, Registration at Reception located at ground floor is a must on payment of Rs. 100/- only once for all. Reception remains open round the clock. However, each time the patient has to carry his registration document and show it at the Reception for proceeding further.
 


ADMISSION:

• · Based on advice from Consultant, if you require admission, then you need to complete required formalities at “Admission Counter” at ground floor.
• · Reception is open round the clock but still in case of exigency admission is done through Emergency Department also. The Medical Officer in the Emergency may recommend and advise admission accordingly.
• · During admission, you are usually asked a few questions and your cooperation is solicited only to help you better.
• · The treating consultant shall specify the tentative duration of your stay in the hospital and based on that an advance payment has to be made in the Admission Desk.
• · The admission procedure covers some formalities to avoid future complications and should usually take 30 minutes.

Admission of Corporate/Insurance Patients:
  TYPES OF ACCOMMODATION:
The choice is wide and the per day room rent tariff (for cash patient) at present is as follows:

• · General Bed
• · Semi Private Rooms
• · Private Rooms
• · ICU/CCU/CTVS/ITU
• · Deluxe Rooms
• · Deluxe Suites

BILLING AND PAYMENT:

• · After the advance payment, as treatment progresses, it is better to go on making interim payment in consultation with the concerned people in the billing section. This updating of payments, periodically, helps smooth progress of entire procedure.
• · Final payment has to be made at the time of discharge of patient for which the bill section will consolidate all charges for medicines/ consumables / services availed during hospitalization. The Billing department should be allowed some reasonable time as soon as the doctor signs the order for discharge.
• · Bills for Insured / Corporate Clients are handled separately, but the “No Due”/ “Gate Pass” has to be collected from Billing Department before discharge.

Some other important information:

• · Check Out Time 12:00 Clock (Noon) applicable.
• · Mode of Payments
• · Cash
• · Credit Card (Master/Visa)
• · Debit Card (Master/Visa/Maestro)
• · Demand draft In favor of “The Mission Hospital”
• · Cheque: Received Only for Corporates having MOU with us. (Not by personal cheque).
• · Online Fund Transfer” (For Details Please Contact In- Charge Billing at 6th Floor.)
• · For Availing “Online Service” please contact billing personnel at the billing department.
• · Our contact No. For 24 hours billing information is :0343-398241,9002000736 ,Ext No 609 Fax No-0343-2532550
• · For Medical Insurance/ TPA information please contact insurance desk at ground floor( from 10 am to 6 pm except Sunday & holiday)
• · For corporate query or sanction please contact Corporate Desk at ground floor ( ext no-130)
• · After admission all the financial transaction for indoor patient will be made from “Billing Department” at 6^th floor.
• · Please check the entire document properly before leaving the counter.
• · Minimum discharge process time: 3 / 4 hours after the advise for discharge by the consultant (except corporate & TPA or insurance patient as it subjected to receiving the authorization from the TPA).
• · Please donate/replace the blood/blood product before the settlement of final bill which is used for your patient (if any) during the hospitalization period..
• · The ‘Visiting Card” has to be submitted to billing department at the time of final payment which was issued at the time of admission.

 
SURGERY PACKAGES
 
The Mission Hospital offers very reasonable and competitive packages for different surgeries like Cardiac surgery, Uro-surgery, Orthopedics, Spine, ENT as well as Angioplasty, etc. Full advance payment is must for such planned surgeries as per mutual agreement. The unique aspect of the packages of The Mission Hospital is that once the deal is done no escalation is there, even if actual cost goes up considerably. In emergency cases, the payment has to be made within 24 hours of admission or earlier.

Smooth payment of bills in time optimizes every body’s interest.
As Inpatient - “You are Our Guest”.
 


FACILITIES & MUTUAL RESPONSIBILITIES
 
Your quick discharge after a sound recovery being the objective, highly skilled and dedicated team of personnel is at work round the clock to ensure your stay as Inpatient pleasantly comfortable. But your spontaneous cooperation makes their task easier.


MEDICAL TREATMENT
 
Your treatment as Inpatient is the responsibility of your admitting Consultant. He will arrange for your laboratory/radiological tests, medications, diet and all special treatment, deemed necessary. But if you are already on any kind of medications, before admission never forget to inform your Nurse or Resident Doctor for guidance. During the period of your hospitalization, your Consultant has to approve the use of those medicines.
 


TEAM OF PROFESSIONALS
 
In addition to your treating Consultant, you will be looked after by a team comprising In-house RMO’s to ensure your proper treatment round the clock. They are the most important link in between the service providers on one hand and the Consultant on the other. RMO’s execute the instructions given by the Consultant.
We are proud of our team of highly skilled and competent Nursing Staff who will ensure professional care with smile and enthusiasm. They work in tandem with all for your quick recovery. She will ensure administration of medicine and execution of treatment. In case of any emergency, she will take required action.
Push the CALL BUTTON to draw Nurse’s attention, if required. Ward personnel are responsible for cleanliness, your movement by stretchers/wheel chair, if required. Kitchen staff caters you the prescribed diets. They serve better with mutual co-operation and understanding.


CONSENT OF PATIENT
 
In addition to the consent taken from you at the time of admission, you need to give further consents for Special Procedures to be undertaken during treatment as advised by your Consultant. Nursing staff will bring the form to you for the same.
 


HOUSE KEEPING & LINEN:
 
Clothing and linen for daily change will be provided. Using them is compulsory and a part of Inpatient protocol. In case of any problem please contact sister-in-charge or co-coordinator of the respective floor who will take care of your need regarding linen.
 


MONEY & VALUABLES
 
Hospital does not take any responsibility for your money or any other valuables. The less is better and welcome.
 


MOBILE PHONE
 
Use of mobile phone by the patient is strictly prohibited. Visitors should also restrict use of mobile phones near patients.
 


MEDICINES & CONSUMABLES
 
Medicines, Surgical and other consumables prescribed by your Consultants for your treatment shall be supplied from in-house pharmacy for which you need to sign a memo for inclusion in the bill.
 

“SMOKING IS SIMPLY ILLEGAL AT HOSPITAL AS PER THE LAW OF THE LAND.”

AT YOUR SERVICE: MAINTENANCE
 
For your maintenance/service requirements for TV, AC, Power Points, Push Button for calling Nurse, plumbing’s in toilets, telephone and the like, our maintenance staff are available on call. Preventive maintenance is done every day as a part of standard procedure.
Please inform the nurse about your specific requirement with a lead-time of, say, 45 minutes.
 


WASTE MANAGEMENT
 
Keeping the hospital neat and clean and highly disinfected is a part of our organizational culture. The waste is segregated into biodegradable and non-biodegradable categories and disposed to its right destination.
Let us all help to keep the quantum of waste as less as possible.
 


PARKING
 
Management has kept enough space in parking lot at the backside of the hospital by paying the requisite parking fees. Keep cars in orderly manner. To facilitate movement of ambulances, parking of Cars / Vehicles in front of the hospital is prohibited. For any help contact the security personnel posted outside.