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Phone No.: 8687500500

TELEMEDICINE
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At The Mission Hospital, Durgapur we believe in the immortal saying of Swami Vivekananda- Service to man is service to God. We believe that each patient has the right to get best treatment and best attention from each member of The Mission Hospital family each time, every time.
 
Our passion for perfection has inspired us to document the usual hospital routine services and standard procedures for understanding of all patients, their family members, casual visitors and even each hospital staff for seamless functioning of each department, leading to world-class service to each patient as end product. 
 
 
REGISTRATION:
 
For initiating any medical treatment with OPD or Indoor, Registration at Reception located at ground floor is a must on payment of Rs. 100/- only once for all. Reception remains open round the clock. However, each time the patient has to carry his registration document and show it at the Reception for 
proceeding further.
 


ADMISSION:
Admission of Corporate/Insurance Patients:
 
If your account is to be settled by any empanelled companies / organizations / Third Party Administrator (TPA), you must bring with you an authorization letter from the company clearly indicating that they have taken the financial responsibility for all medical treatment. Your treatment will be in the category specified by your organization. Separate direct bill will be made for any deviations from whatsoever has been allowed by your company. Such an order can also be faxed to the CEO of The Mission Hospital directly. The hospital will invite you for detailed discussion in case any ‘Package’ has to be finalized. Further, you should feel free to enquire about approximate cost of treatment, hospital charges, cost of investigations etc., either during admission or earlier from our Reception for efficient time management and decision taking. 
 
TYPES OF ACCOMMODATION:
The choice is wide and the per day room rent tariff (for cash patient) at present is as follows:
(Private/Deluxe/Deluxe Suites are provided with TV, Refrigerator, Telephone, and Internet & Personal Attendant Services)The Hospital is having centralized air-condition.  However, all beds and rooms / suites are given on first come first served basis subject to availability. Request for room change, if any, has to be made at the Admission Desk /Floor co-coordinator, who will try to accommodate your request as soon as possible, subject to availability.
 
BILLING AND PAYMENT: Some other important information:  
SURGERY PACKAGES
 
The Mission Hospital offers very reasonable and competitive packages for different surgeries like Cardiac surgery, Uro-surgery, Orthopedics, Spine, ENT as well as Angioplasty, etc. Full advance payment is must for such planned surgeries as per mutual agreement. The unique aspect of the packages of The Mission Hospital is that once the deal is done no escalation is there, even if actual cost goes up considerably. In emergency cases, the payment has to be made within 24 hours of admission or earlier.
In general, outstanding amount beyond Rs. 5,000/- is not permissible.
Smooth payment of bills in time optimizes every body’s interest.
As Inpatient - “You are Our Guest”.
 


FACILITIES & MUTUAL RESPONSIBILITIES
 
Your quick discharge after a sound recovery being the objective, highly skilled and dedicated team of personnel is at work round the clock to ensure your stay as Inpatient pleasantly comfortable. But your spontaneous cooperation makes their task easier.


MEDICAL TREATMENT
 
Your treatment as Inpatient is the responsibility of your admitting Consultant. He will arrange for your laboratory/radiological tests, medications, diet and all special treatment, deemed necessary. But if you are already on any kind of medications, before admission never forget to inform your Nurse or Resident Doctor for guidance. During the period of your hospitalization, your Consultant has to approve the use of those medicines.
 


TEAM OF PROFESSIONALS
 
In addition to your treating Consultant, you will be looked after by a team comprising In-house RMO’s to ensure your proper treatment round the clock. They are the most important link in between the service providers on one hand and the Consultant on the other. RMO’s execute the instructions given by the Consultant.
We are proud of our team of highly skilled and competent Nursing Staff who will ensure professional care with smile and enthusiasm. They work in tandem with all for your quick recovery. She will ensure administration of medicine and execution of treatment. In case of any emergency, she will take required action.
Push the CALL BUTTON to draw Nurse’s attention, if required. Ward personnel are responsible for cleanliness, your movement by stretchers/wheel chair, if required. Kitchen staff caters you the prescribed diets. They serve better with mutual co-operation and understanding.


CONSENT OF PATIENT
 
In addition to the consent taken from you at the time of admission, you need to give further consents for Special Procedures to be undertaken during treatment as advised by your Consultant. Nursing staff will bring the form to you for the same.
 


HOUSE KEEPING & LINEN:
 
Clothing and linen for daily change will be provided. Using them is compulsory and a part of Inpatient protocol. In case of any problem please contact sister-in-charge or co-coordinator of the respective floor who will take care of your need regarding linen.
 


MONEY & VALUABLES
 
Hospital does not take any responsibility for your money or any other valuables. The less is better and welcome.
 


MOBILE PHONE
 
Use of mobile phone by the patient is strictly prohibited. Visitors should also restrict use of mobile phones near patients.
 


MEDICINES & CONSUMABLES
 
Medicines, Surgical and other consumables prescribed by your Consultants for your treatment shall be supplied from in-house pharmacy for which you need to sign a memo for inclusion in the bill.
 

“SMOKING IS SIMPLY ILLEGAL AT HOSPITAL AS PER THE LAW OF THE LAND.”

AT YOUR SERVICE: MAINTENANCE
 
For your maintenance/service requirements for TV, AC, Power Points, Push Button for calling Nurse, plumbing’s in toilets, telephone and the like, our maintenance staff are available on call. Preventive maintenance is done every day as a part of standard procedure.
Please inform the nurse about your specific requirement with a lead-time of, say, 45 minutes.
 


WASTE MANAGEMENT
 
Keeping the hospital neat and clean and highly disinfected is a part of our organizational culture. The waste is segregated into biodegradable and non-biodegradable categories and disposed to its right destination.
Let us all help to keep the quantum of waste as less as possible.
 


PARKING
 
Management has kept enough space in parking lot at the backside of the hospital by paying the requisite parking fees. Keep cars in orderly manner. To facilitate movement of ambulances, parking of Cars / Vehicles in front of the hospital is prohibited. For any help contact the security personnel posted outside.

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Contact Details
The Mission Hospital
Immon Kalyan Sarani,
Sector IIC Bidhan Nagar,
Durgapur - 713212, Burdwan, West Bengal
Phone No.: 8687500500